• Benefits of the Virtual Operator Center
• Virtual Operator Center is easy
• Virtual Operator Center features summary
• Virtual Operator Center is ideal for
• Virtual Operator Center can become a “Real Operator”

Virtual Operator Center (VOC) “Virtual Switchboard” gives your company a professional corporate presence and at the same time improves the efficiency of communications with your customers and staff.

VOC  is a 'Virtual Switchboard' or 'Virtual Call Center' - a phone system that has all the features of the most advanced PBX (PABX), voicemail and call recording and call management systems on the market.

But because the system is hosted, your company doesn't need to invest the thousands of dollars needed to purchase these systems, nor commit to the installation and rental of 'enough' phone lines - assuming you know how many that is!

VOC can give you a non geographic Freephone number, such as an 0871 or 0800 number, or a Universal Access Number (UAN) or you can use your existing number. Incoming calls can be distributed to people logged on to the system on landlines or mobiles. These calls will be pre-announced (e.g. "Sales Call") before they are transferred.

Benefits of the Virtual Operator Center

One number for your customers to remember
A professional phone image for every call
Get customers connected quickly with a distributed workforce
Grows with you, from a self-employed business to more than 20 people
Hundreds of phone lines mean callers never get engaged
No capital outlay on switchboard, voicemail, IVR, conversation recorders...
No extra phone lines or hardware - use what you have
Low monthly rental with no hidden costs for extra features
24/7 operation, maintenance and support
You control the system - easy to use

Virtual Operator Center is easy

All the features of the VOC can be managed by an intuitive web interface, but when you sign up, the system is ready to go. A few minutes using the set-up wizard and your number will be connected – or if you don’t want to do that, our support team will discuss your requirements and set it up for you. Someone will always be on hand to help you if you need it.

Virtual Operator Center features summary:

• 0900, 0871, 0800 Non-geographic number or Universal Access Number, or use existing number
• Professional and client specific caller greeting
• Optional Departmental Menus
• Optional Personal Menus
• Caller queuing to departments
• Music on hold
• Distribution of calls to landlines and mobiles
• Skill based call routing
• Personnel can log in via the phone line or the web
• Announcement of calls, e.g. “Sales call”
• Optional call rejection
• Call transfer
• Automatic timers to switch to operator when closed
• Departmental voice mail
• Personal voice mail
• Email distribution of voicemail messages
• Test alerts when voicemail received
• Information messages
• Call recording of all calls or on demand
• Detailed and summary call statistics
• Web administration areas for immediate real-time changes

Virtual Operator Center is ideal for:

• Small businesses
• Departmental call centers
• Geographically distributed companies or Liaison offices
• Field based sales operations
• Schools
• Doctors offices
• Retail organizations
• Clubs and committees
• Brochure services
• One-off advertising campaigns
• Charities
• Security companies

Virtual Operator Center can become a “Real Operator”

If you feel that your clients deserve more personal handling or when your business dictates that you can not make your customers wait to connect to the relevant department, the Virtual Operator Center has the option of turning into a Real Operator.

Building on the incentive of not investing into a costly PABX or a call management system, the Virtual Operator Center can be modified to transfer all calls to your company, to a real person. This person can then take the relevant information from the caller and act accordingly. If the caller needs to speak to someone in your company, the operator can transfer the call to the required person, by using the technology offered by the E-OPES. Similarly, if the caller needs to quickly get some information across to your company, the operator can record the required information and forward to the relevant department or person for processing.

If you are interested in this kind of solution, please read on to the E-OPES “Call Center Services” section. We have both the facilities and the capabilities to offer this service through integration of our call center operations and the Virtual Operator Center, thus offering our clients a low cost end-solution.